Terms of Service

These terms govern the VentCRM service provided by Vent Pro NYC, Inc. (“we,” “us”), a New York corporation, to the business that subscribes (“you,” the “operator”). By purchasing setup or paying the monthly subscription you agree to them.

The service

VentCRM is field-service software — booking, scheduling, customer texting, invoicing, and payment tools — provided as a hosted system set up privately for your business, with its own database. We host it, keep it updated, and support you directly.

Fees

• A one-time $750 white-glove setup fee, covering the deliverables described on the pricing section of the sales page.
• $129 per month, covering hosting, updates, and support. No long-term contract.
• Text-message usage is billed separately at cost (carrier and provider fees passed through without markup).
• Card processing runs through your own Stripe account at Stripe’s standard rates and is between you and Stripe. VentCRM never holds your funds.

Your data

Your customer records, jobs, invoices, and messages are yours. We process them only to provide the service. You can export data yourself from inside the app, and cancellation includes a complete export — see the Cancellation & Data Export Policy.

Your responsibilities

• Use the service lawfully and per the Acceptable Use Policy.
• Obtain and maintain the required consent to contact your customers by text or email — see the SMS Policy. You are responsible for how you use the communication tools.
• Keep your sign-in credentials to yourself and your authorized team, and tell us promptly if you believe an account was compromised.
• Provide accurate business information for texting-number registration and Stripe onboarding.

Cancellation

You can cancel at any time, effective at the end of the current billing month; we don’t bill you after that. We may suspend or end service for non-payment or material breach of these terms or the Acceptable Use Policy, with notice and a chance to fix the issue where practical — and your data-export rights survive either way.

Setup fee refunds

• The one-time setup fee is fully refundable any time before migration, customization, or onboarding work begins.
• Once setup work begins, the fee is normally non-refundable — it pays for the labor and configuration already being performed.
• If VentCRM cannot deliver the setup as materially agreed, we will refund the unearned portion of the setup fee.

Third-party services

The service depends on third-party providers (hosting, database, Stripe for payments, a texting provider for SMS, email delivery). We’re not responsible for their outages, but we are responsible for responding to them. VentCRM is not affiliated with or endorsed by Jobber, Stripe, or Twilio.

Disclaimers and liability

The service is provided “as is,” without warranties of uninterrupted or error-free operation. To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the greater of (a) $1,000 or (b) the total fees you paid VentCRM in the twelve months before the claim arose, and neither party is liable for indirect or consequential damages. Nothing here limits liability that cannot be limited under applicable law.

General

These terms are governed by New York law. If a provision is found unenforceable, the rest remain in effect. We may update these terms; material changes will be communicated to active operators, and continued use after notice is acceptance. Questions: info@ventpro.nyc.